The ordering process in HRH is completely personalised to each customer. We utilize custom-made order forms for customers with an unchanging range of products, have a catalogue of export products for wholesalers who like to order in larger quantities, and also have an online ordering portal more suitable for smaller retailers.  If there are any brands of interest that we don’t have in our portfolio, we will reach out to them to be able to add them to our product catalogue.

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We are mindful of shipping costs, and while we operate on ex works basis, our services extend beyond that. Our warehouse team have many years of experience in picking, assembling, palletising and loading containers. They take pride in their work and try their best to ensure the goods arrive at their destination in the same condition as when they left our warehouse while ensuring that pallets are built to full height to avoid wasting space.

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As of recently, we also offer labelling and consolidation services, so if there are any products our customers buy elsewhere, we can load these into our containers for them. We liaise with shipping companies to ensure that the entire process from placing an order to sending it out runs smoothly and we provide the necessary documentation directly to them. All goods are supplied on heat-treated pallets and loaded into 20ft or 40ft refrigerated or ambient temperature containers. ​

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We always order fresh stock to maximise expiry dates and normally fulfil orders within 2 to 4 weeks (depending on products), however, we also have stock on hand should an order be required urgently.  Our fill rates are typically around 95% and we provide explanations for order shortages and product changes.

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HRH International has a wealth of experience and has been operating for over 30 years so we have a wide range of contacts within the UK and worldwide, allowing us to source and supply both mainstream and speciality UK supermarket products.

 

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